Six Sigma is a methodology that can be implemented by all companies and business professionals. You don’t have to be a math whiz or an operational genius to be able to implement Six Sigma tools and techniques into your management system processes. Quality is an essential characteristic for Industries and organizations to observe, study, and understand. Process improvements frequently begin at an analysis of the level of quality in a system or organization. For organizations that deal with products and services to customers, a system within a company is a procedure that produces, maintains, or chains a product or facility.

The goal of Six Sigma and Lean Six Sigma is to eliminate waste and construct a more efficient system without negatively affecting the quality in the end product. However, lean six-sigma methodology believes that the waste produced is created from certain redundant procedures in the process that do not add value to the finished product. Therefore, the main feature that lean six sigma ensures is to deliver value to customers.

An organization is most keen in using a business approach that enables them to satisfy their customers while providing more products or services with fewer resources. The lean approach helps the company understand what important attributes in their operations are key or necessary when producing a product or providing a service. The lean approach focuses on the processes with in the operation that only add value and eliminates the processes that do not such as waste, inventory and defects.

Once these unnecessary processes have been defined then the resources can be allocated to other necessary processes within the operation leading to faster production and delivery, leaving you with a more satisfied customer. Waste is anything that customers don’t want to pay for. Lean means that we want to cut out the fat of our processes.

Also, once you embed a lean culture within the company, it automatically leads you to further understand what attributes are required to add value to your finished product, which inevitably lead the organization to ask the question “what” is it that my customer wants and expect from my product or service. This mind set, will then allow room for the answer to the problem to arise as to “what” will add value to my product and “why” it hasn’t added-value until now.

The “why” is a very important question when applying lean six sigma to the processes because it will lead to understand which redundant processes are being done but not adding value to the finished product. In other words, this proven approach provides you with a framework as to what our customers wants, leaving you with a satisfied customer. Once a customer expectations of a product or service is meet, then that customer is more than likely to become a loyal customer, and retained customer is a benefit of Six Sigma.

Six Sigma Belts