For those planning training sessions or candidates intending to take an online exam during this period, we will be offering online exam sessions on December 27 and 29, as well as January 5, 2024. You can check the link to online exam events here.

Dea Salihu
Senior Team Leader - Customer Service

Dea is a highly skilled senior customer service team leader with five years of experience in the industry. She has a strong background in providing exceptional customer support and leading teams to deliver outstanding service.

Throughout her career, Dea has developed a passion for continuous learning, seeking out opportunities to expand her skills and knowledge. She has a proven track record of driving improvements in customer satisfaction and team performance through her leadership and dedication.

In her current role, Dea manages a team of customer service representatives, providing training, coaching, and support to ensure that they are delivering the best possible service to customers. She has a keen eye for detail and is always looking for ways to optimize processes and improve efficiency.

Along with her education in Management, Business, and Economics, Dea holds a certification of ISO/IEC 27001 Provisional Auditor.